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Customer Service

Shipping & Delivery

We promise all the orders are free ship to every where in the world

1. Order Confirmation and Tracking:

Once you place the order on our website and make payment for it, you would receive an order confirmation email immediately. If you don’t receive it, please contact us. You can also visit your Member Center to view detailed information about the state of the order.

We will ship the package within 24 hours. Once shipped out, an email will be sent to you within the next 48 hours showing that the order has been shipped and could be tracked with the tracking NO provided. Please allow 5-7 days for delivery.

2. Orders may be delayed for the following reasons:

- The addresses of “Billing” and “Shipping” are not the same.
- The order is in pending status waiting for credit verification.
- A product is currently out of stock.
- customized order.

Delivery is guaranteed. If the package is lost we will reship at our expense. 

Payment Methods

We support credit card,paypal and western union payment.

1. Credit Card

A. We accept Visa and MasterCard credit cards. Your credit card information will be securely submitted to and verified by Visa and Mastercard to ensure authorized usage

B. Please make sure your billing information and shipping information is the same, or the payment will end into failure.

C. If your credit card payment fail, please contact the customer's service online. We will help you to change another payment like paypal or western union

D. As to the payment failure, if the failure remarks: System not avail. The buyer needs to go to card issuing company and consult the reason for failure. If it remarks Do not honor, it means the card issuing card feel there's risk in this visa deal and they refuse the deal. If this happens, the card holder can go the bank and show the card to the banker and prove you are the holder of the card so that you can require the bank authorize the deal. The buyer just need to reorder. If it remarks Declined, it means you input the weong card holder's name, card number, validity, cvv2, etc information. Under such occasion, you can reorder and input the right infomation, if it still declined, then the buyer needs to go to the bank and prove he is the crad holder

2. Western Union

Western Union is a very easy and quick way to send and receive. We will invoice you with the payment information. Please make payment information correct(check the receiver's first name and last name). Please email us or reply on our required form: MTCN(Money Transfer Control Number), your First Name, Last Name, payment amount, currency and country

Returns & Replacements

Returns

We try our best to make sure the products shipped to you are in the best condition.

(1) Refund.  We give a Full  Refund for questioned products and you do not receive the products you paid. We cannot give a full refund for two reasons:

       "I have changed my mind on this product."
       "I don't like this product after I have received it."

(2) Maintenance. All our products are special offers and clients should pay for return postage if need ship back to get items fixed.
Returns can be sent by local post office, do not use FeDex, DHL, UPS, Etc, it must be in well condition, including the outer casing.

Replacement

Replacement.Our replacement policy is based on the condition that there are obvious quality problems about the items. If you want to get a replacement , you must submit within 14 days after receiving the goods. Client can choose a replacement of the same product or product with same value. We will ship a new item to you once we get the item returned. However, client has to pay for the original and return shipping charges.

Track Your Order
You will receive an email with your order confirmation number and your shipping tracking number. With this tracking number you can track the progress or your purchase. You can track your shipments by clicking on these links below

EMS:www.ems.com.cn/english.html
DHL:www.dhl.com/en.html
UPS:www.ups.com
Fedex:www.fedex.com
Wholesale
Why buy wholesale goods directly from China on guccibagsgb.com?

guccibagsgb.com is a leading worldwide wholesaler. More than 100 thousands of quality merchandises and big brand name products are available here at wholesale price. Start your wholesale sourcing here from today to experience best service and fast shipping.